General Enquiries
Answers to all your questions about pooki
Detailed answers about opening an account, making deposits, device issues, and support — all on this page.
If a question comes to mind while using pooki, this page is your first stop. From creating an account to depositing via bKash or Nagad, playing through a mobile browser, contacting the support team, and identity verification — every topic is answered here in plain English. If you cannot find the answer to your question, reach out to us directly via our 24/7 live chat or email.
Account & Login
Go to the pooki login page and fill in the required fields. Enter your active mobile number or email address, choose a strong password, and confirm the necessary details. The whole process takes just a few minutes, after which your account will be active.
A username should generally be between six and twenty letters or numbers, and it is best to avoid special characters. A password should be at least eight characters long, and including uppercase letters, lowercase letters, and numbers together makes your account more secure. Avoid passwords that are easy to guess.
Yes, after logging in you can update your phone number, email, and other contact details from the profile or account settings section. However, changing your name may require assistance from the support team, as the name must match the one registered with your payment wallet or bank account.
Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent. Use that code to set a new password. If you have any trouble, contact the support team directly via live chat and they will assist you promptly.
No, each player may only hold one account. If multiple accounts are found under the same person's name, pooki reserves the right to cancel them and any deposited funds may be frozen. Use a single account for a safe experience.
Deposits
pooki itself does not charge any deposit fee. However, mobile wallets such as bKash or Nagad may apply their own service charges. It is a good idea to check the fee policy of your chosen payment method before making a deposit.
Log in and go to the deposit section, then select bKash. Send the specified amount from the bKash app to the number shown. After sending, submit the transaction ID and your balance will be credited within a few minutes. The minimum deposit amount is ৳100.
pooki currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (major banks including Dutch-Bangla, BRAC, and Islami Bank). The minimum deposit amount is the same across all methods — ৳100.
After sending money via Nagad, your pooki account balance is usually credited within a few minutes. Submitting the transaction ID correctly speeds up the process. If there is a delay, share your transaction details in the support chat.
The minimum withdrawal amount is ৳500. Once a withdrawal request is approved, it generally reaches your wallet or bank account within 5 to 30 minutes. The process is fastest for verified accounts.
Device & Technical Issues
pooki runs smoothly on Android and iOS smartphones, tablets, and Windows or Mac computers using any modern browser (Chrome, Firefox, Safari). There is no need to download a separate app — you get the full experience directly from the browser.
Rejoin the game after your connection is restored — in most cases the round result is recorded automatically. Results are stored server-side by the game provider, so the risk of losing data due to a disconnection is low. If you have any doubts, contact support.
Open pooki in Chrome, go to the three-dot menu in the top right, and select "Add to Home screen". In Safari, tap the share icon at the bottom and select "Add to Home Screen". This creates an app-like shortcut — nothing new is downloaded.
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data and delete cached images and files. Then restart the browser and open pooki again. If the problem persists, check your internet connection or try a different browser.
Yes, pooki is built to be mobile-friendly. Opening the site in Chrome or Safari on Android or iPhone gives you all the same features as on desktop — deposits, playing games, and managing your account. No separate app needs to be installed.
Support Questions
pooki's support team is active seven days a week, twenty-four hours a day. You can get help at any time of day, on any holiday — whether it is late at night or early morning, support is always ready.
There are two ways to get in touch: the site's live chat feature, which gives you an immediate response; or by email at [email protected]. Live chat is best for quick resolutions, while email is suitable for sending detailed information or documents.
Yes, pooki's support team assists in both Bengali and English. You can ask your question in whichever language you are comfortable with.
For a faster resolution, keep your account username or registered mobile number, a detailed description of the issue, and the transaction ID or a screenshot handy if applicable. Having this information available helps the support team resolve issues much more quickly.
Account Verification
All documents you send are securely stored via SSL encryption and used only for verification purposes. No documents are shared with third parties. pooki places the highest importance on the privacy of your personal information.
Verification confirms that the account is being used by its actual owner. It protects your account from unauthorised access and ensures the security of withdrawals. Transactions also go through more smoothly once verification is complete.
Yes, it must match. The name you have provided on your pooki account must exactly match the registered name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, your withdrawal may be held up.
Verification may be requested when making a large withdrawal for the first time, or if unusual activity is noticed on the account. In some cases, an initial verification may be required shortly after registration. Having verification completed in advance makes withdrawals much faster.
A clear photo of your National ID (NID) or passport and a selfie may be requested. In some cases, a copy of a utility bill or bank statement may also be asked for as proof of address. All documents must be clear and legible.
Still have questions?
Our support team is by your side seven days a week, twenty-four hours a day. Ask your question directly in Bengali or English — whichever you are comfortable with.
Live Chat
Log in to the site and start a live chat at any time