pooki's commitment to responsible gambling
Enjoy the entertainment — but stay within your limits. pooki puts your safety and wellbeing first.
What is responsible gambling and why does it matter?
Online betting is a form of entertainment — just like watching a film or enjoying a sport. But like any entertainment, it is important to maintain a healthy boundary. pooki believes that the joy of playing is complete only when it is controlled and enjoyed with awareness.
Responsible gambling means setting your own budget, managing your time, and not placing more bets to recover losses. It is not just a rule — it is an expression of respect and care for yourself and your family.
The tools available on our platform — deposit limits, time limits, the option to take a break, and self-exclusion — using these is a sign of healthy betting habits, not weakness.
Age restrictions are strictly enforced
Only persons aged 21 or above may open an account and place bets on pooki. Operating an account on behalf of a minor is also prohibited. If we find that an account is being used by a minor, that account will be closed immediately and any deposited funds will be returned.
Our request to parents — keep your devices and accounts secure so that children cannot access this platform.
pooki's safety tools
Set deposit limits
Set how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately. A 24-hour waiting period applies if you wish to increase a limit.
Time-out feature
Need a break for a while? Pause your account temporarily for one day, one week, or one month. No bets can be placed or deposits made during the time-out period.
Self-Exclusion
If you feel betting is getting out of control, apply for a long-term self-exclusion. During this period your account will be completely inactive and any request to open a new account will be declined.
Session time alerts
You will be reminded at regular intervals how long you have been playing. These alerts bring you back to reality and help you make informed decisions.
Set loss limits
Set a limit beyond which you cannot place further bets once you have lost a specified amount. This is one of the most effective ways to protect yourself from financial harm.
24/7 support team
Contact our support team at any time via live chat or by email at [email protected]. Support is available in both Bengali and English.
Recognise the signs of a problem
If betting starts to go beyond entertainment and affect your daily life, check the signs below. Ask yourself honestly:
- Whether you are repeatedly betting to try to recover money you have lost
- Whether you are borrowing money from family or friends to bet
- Whether you feel restless or anxious when you are not betting
- Whether you are prioritising betting over spending time with work or family
- Whether you are being dishonest with family or friends about your betting
- Whether you want to stop playing but cannot
Do not hesitate to ask for help
If you notice one or more of the signs above in yourself, it is not a weakness — it is proof of self-awareness. Asking for help takes courage.
Our support team is available 24 hours a day, 7 days a week. Contact us via live chat or email:
You can also speak openly with a trusted family member or friend. You may also consider seeking professional counselling.
How to use the tools
Step 1
Log in to your pooki account and go to the "Account Settings" section.
Step 2
Find the "Responsible Gambling" option and choose the tool you prefer.
Step 3
Set the amount and duration for your deposit limit, time-out, or self-exclusion.
Step 4
Save your settings. The limit will take effect and you will receive a confirmation message.
If you have any trouble using the tools, let our team know via live chat — we are always ready to help.
Core principles of responsible betting
- Play for entertainment only. Do not think of betting as a source of income. Winning and losing are both normal.
- Set your budget in advance. Only bet what you can afford to lose. Stick to your daily limit.
- Do not chase your losses. Placing more bets to recover money you have lost often makes the situation worse.
- Stick to your time limits. Decide how long you will play before each session and take a break when that time is up.
- Do not bet while drinking or under stress. Avoid playing when you are not in a good mental state.
- Put your family first. Bet while fulfilling your responsibilities to your family — never at their expense.
- Take regular breaks. Use pooki's session alerts and spend time away from the screen.
Enjoy safely, play responsibly
Enjoy your favourite games on pooki — and for any questions, contact our FAQ page or support team.