Your Privacy Is Our Priority

1. Introduction & Scope

pooki is a safe and reliable online betting platform. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") provides a detailed description of how information collected through our website, mobile application, and all related services ("Platform") is handled.

This Policy applies to all individuals who use pooki's Platform, register an account, or engage with our services in any way. By continuing to use the Platform, you will be considered to have accepted the terms of this Policy. Alongside reading this Policy, we also encourage you to read our Terms & Conditions and Responsible Gaming policy.

2. What Information We Collect

pooki collects various types of information to provide you with a safe and enjoyable service. This information falls into two main categories — information you provide directly and technical information collected automatically.

2.1 Information You Provide

• Full name, date of birth, and national identity details (for age verification)
• Valid email address and mobile number
• Permanent address and country
• Preferred username and password
• Payment details — bKash, Nagad, Rocket, Upay numbers or bank account information
• Transaction history — records of deposits and withdrawals
• Information and messages provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Page visit history, session duration, and navigation patterns
• Gaming activity — list of games played, bet amounts, and outcome logs
• Information collected through cookies and similar tracking technologies
• Referral source — where you came from before arriving at our Platform

3. Purposes of Using Your Information

pooki uses your information only for specific and legitimate purposes. We never sell your information to third parties or use it for unnecessary purposes.

• Account Verification & Management: Registration, identity confirmation, and keeping your account secure.
• Payment Processing: Completing safe deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: Responding appropriately to your questions, complaints, or requests for assistance.
• Platform Improvement: Analysing user experience to raise service quality.
• Security & Fraud Prevention: Detecting suspicious activity and protecting the integrity of the Platform.
• Responsible Gaming: Analysing usage patterns to identify problematic behaviour and provide timely support.
• Legal Compliance: Adhering to applicable legal regulations and providing information upon request from authorities.
• Relevant Communications: Sending important account notifications, policy changes, and promotional information (if you have given your consent).

4. Sharing & Disclosure of Information

We do not sell your personal information to third parties. However, in certain circumstances it may be necessary to share information on a limited basis.

4.1 Service Provider Partners

We may engage trusted third-party service providers for specific tasks such as payment processing, maintaining technical infrastructure, or security monitoring. These partners work only in accordance with our instructions and in compliance with our privacy standards.

4.2 Legal Disclosure

We may be required to disclose information due to a court order, a lawful request from an investigating authority, or obligations under applicable law. In such cases we will provide only the specific information requested.

4.3 Business Restructuring

In the event of a merger, acquisition, or business transfer, user information may be transferred to the relevant party — subject to the condition that the same privacy standards are maintained.

5. Cookies & Tracking Technologies

The pooki Platform uses cookies and similar technologies that make your browsing experience easier and more personalised.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, store security tokens, and ensure the Platform's basic functionality.
• Functional Cookies: Used to remember your preferred language, device settings, and personal preferences.
• Analytics Cookies: Help us understand which parts of the Platform are used most and improve service quality.
• Security Cookies: Used to detect fraud and unauthorised access.

You can control or disable cookies from your browser settings. Please note, however, that disabling certain cookies may cause some Platform features to not work properly.

6. Data Security Measures

To ensure the protection of your information, pooki has implemented a number of technical and administrative security measures.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by industry-standard encryption.
• Secure Data Storage: Sensitive data stored on servers is kept in an encrypted state.
• Access Controls: Only authorised staff may view your information, and only when required for their specific role.
• Regular Security Testing: Regular audits and penetration tests are conducted to identify system vulnerabilities.
• Two-Factor Authentication: The option to add an extra layer of security to your account is available.

No method on the internet is 100% secure. However, pooki follows the highest industry standards to protect your information and believes in the principle of fair play.

7. Data Retention Period

pooki retains your personal information only for as long as necessary to fulfil the original purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: Associated information will be retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, transaction records and identity-related information may be retained for a specific period for legal, financial, and anti-fraud purposes.
• Marketing Communications: Once you withdraw your consent, promotional communications will stop from that point forward.

8. Your Rights

As a pooki account user, you have a number of important rights over your own information. These rights help you maintain control over your data.

To exercise any of these rights, please contact us directly. We will assess your request appropriately and, where applicable, take action promptly. In some cases it may not be possible to fulfil a request in full due to legal obligations.

9. Children's Privacy

pooki's services are strictly for individuals aged 21 and above. We do not knowingly collect or process the personal information of any minor.

We follow an age verification process at registration. If a person creates an account using false information and is later identified as a minor, their account will be closed immediately and all associated information will be permanently deleted.

If you believe a minor has created an account on pooki, please notify our customer support team.

10. International Data Transfers

Our servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in the destination country.

All our data processing partners are bound by agreement to comply with our privacy standards. For international data transfers we apply industry-standard protective measures.

11. Third-Party Links & Services

The pooki Platform may occasionally contain references to third-party websites. These websites have their own privacy policies and we are not responsible for how they collect or use information.

Payment service providers (such as bKash, Nagad, Rocket, Upay) operate under their own privacy policies. It is recommended that you read their individual policies before using these platforms.

12. Policy Changes & Updates

pooki may revise this Privacy Policy from time to time in response to changes in its business operations, technology, or legal requirements.

If significant changes are made, we will send advance notice to your registered email or via the Platform. If no objection is raised within the specified period after notice is sent, you will be considered to have accepted the revised policy.

The date of the most recent update will always be shown at the top of this page. We recommend that you review this policy regularly.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, or if you wish to exercise any right relating to your information, please contact us.

We provide support in both Bengali and English. For requests relating to your identity information, our verification process must be followed to ensure that only the correct individual can access their own data.